CMII Credit Essentials
Course Introduction
2 Topics
Who is this course for
What will you learn
Introduction to Credit
4 Topics
What is Credit
Viable Business Proposition
Turnover v Profit
Effective and Efficient
Collection Paths
2 Topics
Define a Collection Path
How it can help you
Time Management
4 Topics
Prioritise of your role
Descision Matrix
Time Management
Account Prioritisation
Account Prioritisation
Collections Calls
4 Topics
Why have a Call Structure
9 Step Collection Call Structure
Tailor the Structure for You
Letter & Email Writting
Written Collections
Negotiations
4 Topics
Why Negotiate
Mediated Negotiations
Preparation
Negotiating Skills
Issue Handling
2 Topics
Client Issues
Issue Handling Process
Awkward & Abusive Clients
3 Topics
Avoid Distraction
Process Steps
Recovery
Vulnerable Clients
6 Topics
Definition of Vulnerability
Types of Vulnerability
Identifying a Vulnerable Client
Policies and Procedures
Approach
Training
Credit Management Knowledge
6 Topics
Collections Law
Policies and Procedures
Data Protection
Corporate Insolvency
Personal Insolvency
Key Performance Indicators
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Issue Handling
CMII Credit Essentials
Issue Handling
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Client Issues
Issue Handling Process
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